Self Solve Options

GTAC Knowledge

The Global Technical Assistance Center Knowledgebase enables you to quickly find answers to questions on Extreme products & services, all at your convenience.

The Hub Community

Get your questions answered, share ideas, and collaborate on all things Extreme. Join the conversation today!


Official documentation for setting up, using, and maintaining all Extreme Networks products.

Support Tools

EXOS Stacking Tool

Verify hardware compatibility for EXOS stackables via drag and drop, while viewing more detailed information about the stack.

Asset Discovery Tool

Obtain list of serial numbers of Extreme Networks assets in your network. Install on Windows and then read “Help – Contents” menu for more information.

Order Search

View your purchase orders. Expected scheduled ship dates, shipment and tracking details are available in the order status portal.

Support Activities

Case Management

Diagnose and resolve an issue or request a hardware replacement. View all cases you or your organization have submitted.

Service Contracts

View your service contracts.

Service Contract Upgrade

New! Search and Request Service Contract Upgrade

Training and Certifications

Technical training on our products and solutions to meet your specific learning needs.

Product Licensing

View your product licenses.

Contact Us

Extreme Networks Global Technical Assistance Center

Through our Automated Call Distribution (ACD) system, the customer or partner is connected directly to GTAC engineers and technical teams who are responsible for supporting specific product lines 24 x 7 x 365. Call us for network downtime and priority 1 issues.