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XMC ERS BOSS Firmware Upgrade Failure 'The path to this firmware image is too long - the maximum length is 30 characters.'

  • Article Type:
  • Solution
  • Article Number:
  • 000035775
  • Last Modified:
  • 10/9/2018

Symptoms

 
Firmware upgrade fails with the following error dialogue:
The path to this firmware image is too long - the maximum length is 30 characters.

Environment

 
  • Extreme Management Center (XMC)
  • NetSight
  • Software Release 8.1.4.40 / 8.2.0
  • Ethernet Routing Switch (ERS)
  • ERS 3000 Series
  • ERS 4000 Series
  • ERS 5000 Series
  • BOSS
  • Firmware Upgrade

Cause

 
ERS / BOSS switches have a 30-character path limitation via the CLI for firmware download. Starting with XMC 8.1.4.40 the local path where firmware images are stored was changed increasing the length of the path beyond this 30-character limitation.

Resolution

 
The 30-character limitation has been increased to 255 characters on all ERS / BOSS software platforms. These platforms must be manually upgraded to supported releases prior to any future firmware upgrade support via XMC.
 
PlatformSoftware Release
35005.3.9
36006.2.1
48005.12.0.055
4900 / 59007.5.1.007

Additional notes

 
This is not considered an issue with Extreme Management Center (XMC).

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