Create Case

Extreme Portal Help: Cannot Log In and Cannot Reset Password for Extreme Portal

  • Article Type:
  • Solution
  • Article Number:
  • 000014715
  • Last Modified:
  • 8/3/2017

Symptoms

 
  • Reset Password process for the Extreme Portal does not work: After submitting a self-service reset password for the extreme portal, the option to enter in a new password is never presented and the process appears to be stuck in a repeating loop.
  • After clicking a link from Extreme Networks to reset your password, the option to enter in a new password is not presented.
  • Additionally, a new account cannot be created for the same email address: Cannot create a new account and cannot reset password for the same email address.

Environment

 

Cause

 
Root cause can vary depending on situation

Resolution

 
If you attempt to reset your password for the Extreme Portal and you never receive the email with a link to set up a new password then it is possible that the email is being blocked by your company's anti-spam systems, or you do not have an account set up yet for the Extreme Portal.
  • If the password reset fails, please try creating a new account  for that email address here: https://secure.extremenetworks.com
  • If you are unsuccessful at resetting your Extreme Portal password and you also cannot create a new account for the same email address, then please send an email to portal@extremenetworks.com describing the situation and we will do our best to help resolve the issue. GTAC can also usually help resolve this issue;  if you talk with GTAC about this problem please include a reference to this knowledge article.
  • If you need immediate assistance with a technical product-related issue, and you are unable to access the Extreme Portal for online case management, then please contact GTAC on the phone.

Additional notes

 

Feedback