Options for Feedback on the Extreme Portal
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- How To
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The objective of this article is to explain the options for submitting feedback about the Extreme Portal.
all, Extreme Portal
Please review the following sections to determine which team you should contact to give feedback related to the Extreme Portal.
If you need assistance with product-related technical data in the portal (such as service contract data that appears to be incorrect, access to certain firmware, etc.), then you can go directly to GTAC Support for assistance with those types of inquiries. In some situations the Extreme Portal will recommend this action directly. If you are unsure, please start with sending an email to the Extreme Portal group at firstname.lastname@example.org and we will help get you to the right group, if necessary.
You can contact GTAC online, by email and by the phone. If you are able to log in to the Extreme Portal, please submit your case online. Online case management streamlines the resolution process and collection of required entitlement information.
If the issue is urgent or if you are unable to access case management on the Extreme Portal, then you can use the GTAC Contact page to find the proper phone number for your location to call GTAC for assistance. Also, you can email email@example.com; you will be required to include a product identifier or case number in the subject of the email or the email will be bounced back to you, please see the GTAC User Guide (Extreme Portal) for more details on the email channel.