Extreme Portal Help: Who to Contact for Questions about the Extreme Portal
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Who should I contact for more information about the Extreme Portal?
Customers and Partners,
First, please search to see if the issue you are facing has been documented in a knowledge article by performing a search for the Extreme Portal issue in the Extreme Portal unified search.
If you need assistance with product-related technical data in the portal (such as service contract data that appears to be incorrect, access to certain firmware, etc.), then you can go directly to GTAC Support for assistance with those types of inquiries. In some situations the Extreme Portal will recommend this action directly. If you are unsure, please start with sending an email to the Extreme Portal group at email@example.com and we will help get you to the right group, if necessary.
You can contact GTAC online, by email and by the phone. If you are able to log in to the Extreme Portal, please submit your case online. Online case management streamlines the resolution process and collection of required entitlement information.
If the issue is urgent or if you are unable to access case management on the Extreme Portal, then you can use the GTAC Contact page to find the proper phone number for your location to call GTAC for assistance. Also, you can email firstname.lastname@example.org; you will be required to include a product identifier or case number in the subject of the email or the email will be bounced back to you, please see the GTAC User Guide (Extreme Portal) for more details on the email channel.
Please note that there is a link at the BOTTOM of the log in page for employee log in. Extreme Networks employees must use that link to log in. Network SSO credentials should work to log in to the Extreme Portal as an employee. If you have any error logging in to the extreme portal, please log a ticket with the Extreme Networks IT using normal channels.